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Support Files

Download the ezTechDirect Backup Installer if you have purchased the backup service from ezTechDirect to setup the backup service on one or more computers.

The eDataProcessing Flow Chart provides a visual outline of the process used by the eDataProcessing System to quickly and efficently process your files.

Support Issue Reporting Document In order assist us in resolving your issue faster you can download and complete this issue report document. After completing it you can scan it and email or fax it to (888)909-6598.

Our Online Issue Reporting System allows you to quickly submit a request for support. Once your request is recieved you will have a confirmation that a support staff is working on your problem within 60 minutes.

The support ticket system uses your email address for a quick login to submit and track your tickets. At anytime you can go back to the support ticket system and check the status of your ticket.

Should your problem require our support staff to access your system they can request that you give them access to your computer to perform remote diagnostics.